According to a Fact Sheet released yesterday, The FAA has established a toll-free number for pilots to call to provide feedback regarding their experiences with the services they have received from the flight service stations operated by Lockheed Martin. According to the Fact Sheet, the feedback line is being established “to make sure flight service stations operated by Lockheed Martin meet agency standards” and “[t]he information will be used by the agency to better monitor and manage Lockheed Martin’s performance levels.”
When a pilot calls in to the line, he or she will be asked by an automated system to provide their name, date, time and location of the service involved, along with their aircraft identification number and a brief description (up to 3 minutes long) of what occurred . The comments will then be forwarded to Lockheed Martin for a response that must be provided to the pilot within 15 days. The number is 1-888-FLT SRVC, or 1-888-358-7782. Pilots can also provide feedback via e-mail to 9-AWA-ATO-SYSOPS-FS@faa.gov.
If you have had less than positive service from an FSS or have comments regarding the service you receive, this is your opportunity to provide feedback to the FAA.